FAQ

Frequently Asked Questions

 

WHERE DID THE RAINBOW MAKERS GO?

Don't worry you can still find all of the unique, reflective, holographic Mylar products previously available at TheRainbowMakers.com here at KiteGarden.com. Our companies have partnered together to offer our valued customers an even wider selection of outdoor decorations.


 

WHY IS MYLAR CONSIDERED BOTH BEAUTIFUL AND FUNCTIONAL?

When in direct contact with light and movement, Mylar products really dazzle by creating colorful rainbow prisms. The Mylar products available at KiteGarden.com have a variety of uses from party to home decorations to resolving nuisance animal issues. Visit our Why Mylar page to learn more about the benefits and uses of holographic Mylar decor.


 
HOW DO I PLACE AN ORDER?

Thank you for considering a purchase from our unique collection of Kites and Outdoor Decorations from KiteGarden.com. To order simply visit the product page and input your desired quantity. Clicking Add to Cart will place your selected items in the cart. Quantities and items can be edited before you checkout.


 
SHIPPING

We are pleased to offer FREE SHIPPING in the United States (including Hawaii and Alaska) for orders over $25.  All other US orders will ship for $4.99.

We apologize for any inconvenience, but at this time we are not able to ship outside of the United States from our website. If you would like to place an order that needs to be shipped outside of the United States please contact us at 541.640.9190 or email us at kitegarden@yahoo.com

Our business hours are from 9:00am to 4:00pm PST Monday – Friday, closed on Holidays. All orders will be shipped within 24 hours during our normal business hours.


 
SECURE ORDERING & PAYMENT OPTIONS

We provide a safe online process with GoDaddy Online Store and Stripe Payment Processing for using credit and debit cards. Our secure check out process ensures that your card number and personal information are encrypted as they travel over the internet. We are committed to maintaining your privacy. We will NOT sell or trade any of the personal information you disclosed. View our privacy policy here.


 
RETURNS & REFUNDS

We will allow returns or exchanges within 30 days of your order received date if you have a damaged, defective, or misrepresented product. All returns and exchanges need a return authorization number. Please email us at kitegarden@yahoo.com or call 541.640.9190 to start the return process.


 

TERMS & CONDITIONS

Kite Garden (“kitegarden.com”) owns and operate this website. Access to and use of this website and the products and services available through this website are subject to our Terms of Service. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. Please check our Terms page regularly to take notice of any changes we may have made to the Terms of Service.

 


Thank you for shopping with us!


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